[hcflinux] Modem will not Initialize - Modprobe: Can't locatemodule hcfpcihw

[Linuxant support]

Hi,

please verify if the modules are listed when you run the following commands.

modprobe --list
depmod --verbose

You can append " | grep hcf" to the commands to see only the lines with
"hcf" in them.

Also, please send us the output from "ls -la /lib/modules/`uname -r`/misc".

Regards,

Jean-Simon Durand
Technical specialist / Linuxant
www.linuxant.com
support at linuxant.com


----- Original Message ----- 
From: "Norbert Hoeller" <nhoeller at primus.ca>
To: <hcflinux at lists.linuxant.com>
Sent: Wednesday, December 03, 2003 8:14 AM
Subject: [hcflinux] Modem will not Initialize - Modprobe: Can't locatemodule
hcfpcihw


I have been using a GVC/Rockwell 127A/1023 PCI modem in an IBM 300PL with
Windows for some time.  I installed RedHat Linux  (linux-i686(i686)-2.4.20-8
RedHat-9) and purchased a full version of the HCF modem driver
(1.00lnxt03112100full).  I was able to dial to my local ISP without any
special configuration of the modem (i.e. initialization strings) - in fact,
connect speed improved from 48Kbps to 57.6Kbps.

I lose outbound IP connectivity periodically.  I usually end up rebooting
Linux in an attempt to recover.  At this point, I frequently cannot get the
modem to dial out (using demand/auto dial).  'lsmod' does not show any HCF
modules loaded.  'modprobe hcfpcihw' fails with the error "Can't locate
module hcfpcihw".  Running 'hcfpciconfig' returns the error 'hcfpci driver
not active'.

I have been able to get things working again by uninstalling and
re-installing the driver.  The problemappeared on Monday - Linux reboots as
well as shutdown/power off/power on/ reboot did not make any difference.  I
went back to Windows, and noticed on Tuesday when I switched to Linux for
more problem determination that the problem had cleared up by itself.
However, it reappeared within about two hours of usage.

Any ideas on what I should do next to diagnose the problem?  I have attached
a --dumpdiag after a failure.  I will get a similar --dumpdiag while modem
is working and compare the two.  I don't see anything obvious in
/var/log/messages, other than the modprobe error (and a few problems loading
some 'char-major-xxx' modules).
    Thanks, Norbert